Local Eats UK
Sign in

Terms of Sale

Last updated: 24 June 2026

1. Who you are buying from

Local Eats UK ("we", "us", "the platform") operates a marketplace that connects customers with independent food and drink vendors ("Vendors"). When you place an order, the contract of sale for the food, drink or other goods is between you and the Vendor. Local Eats UK acts as a technology and payments facilitator and is not the seller of the goods.

2. Orders and acceptance

  • Placing an order through the platform is an offer to buy from the Vendor at the listed price.
  • The order is accepted when the Vendor confirms it. Until acceptance, no contract exists.
  • Vendors may refuse or cancel an order (for example, if items are out of stock, the address is outside their delivery area, or they are closed). In that case you will be refunded in full.
  • Prices, menus, delivery fees, minimum orders and opening hours are set by the Vendor and may change at any time.

3. Payments and Stripe

Payments on Local Eats UK are processed by Stripe. Each Vendor connects their own Stripe account to the platform via Stripe Connect and is the merchant of record for sales made through their storefront.

  • Funds from each successful order are settled directly to the Vendor's connected Stripe account.
  • Stripe processing fees, currency conversion fees, chargeback fees, dispute fees, refund fees and any other Stripe charges associated with a transaction are charged to the Vendor's Stripe account, not to the customer or to Local Eats UK.
  • Payouts to the Vendor's bank account, payout timing, reserves and account holds are governed by Stripe under the Vendor's agreement with Stripe (the Stripe Connected Account Agreement and Stripe Services Agreement).
  • The Vendor is solely responsible for keeping their Stripe account in good standing, providing accurate KYC information, and complying with Stripe's terms.
  • Local Eats UK does not hold customer funds. We do not act as a payment institution.

4. Vendor responsibilities

By selling through Local Eats UK each Vendor is responsible for:

  • The accuracy of menu listings, prices, allergen and nutritional information.
  • Food safety, hygiene, licensing and any other regulatory compliance for their business.
  • Preparing, packaging and (where applicable) delivering orders to a reasonable standard.
  • Issuing refunds where the order is faulty, incorrect, undelivered or otherwise not as described.
  • Accounting for, declaring and paying any VAT, income tax or other taxes due on their sales.
  • Handling customer complaints relating to the goods.

5. Customer rights and refunds

Because most orders are perishable food prepared to order, the statutory right to cancel under the Consumer Contracts Regulations does not apply once preparation has started. You may still be entitled to a refund or replacement if the order is not of satisfactory quality, not as described, or not delivered. Refund requests should be raised with the Vendor first; we can help mediate where needed.

6. Delivery and collection

Delivery times, collection windows and delivery fees are estimates set by the Vendor. Delays can happen. For delivery orders, please ensure someone is available at the address. For collection orders, please arrive within the agreed window.

7. Chargebacks and disputes

If a customer raises a chargeback with their bank, Stripe will manage the dispute against the Vendor's connected account. The Vendor is responsible for providing evidence and for any disputed amount and associated Stripe dispute fees.

8. Platform fees

Local Eats UK may charge Vendors a subscription or commission for use of the platform. These fees are separate from Stripe processing fees and are described in the Vendor's subscription agreement and in our Subscription Policy.

9. Liability

To the maximum extent permitted by law, Local Eats UK is not liable for the quality, safety, legality or delivery of goods sold by Vendors. Nothing in these terms limits any liability that cannot lawfully be limited, including liability for death or personal injury caused by negligence and for fraud.

10. Governing law

These terms are governed by the laws of England and Wales.

11. Contact

Questions about these terms can be sent to hello@local-plate-map.lovable.app.