Local Eats UK
Sign in

Subscription Policy

Last updated: 24 June 2026

This Subscription Policy applies to Vendors who pay a recurring subscription to list their business on Local Eats UK. It should be read alongside our Terms of Sale and Privacy Policy.

1. Subscription plans

A Vendor subscription provides access to a storefront on Local Eats UK, the order management dashboard, menu and discount tools, and the ability to take payments via Stripe Connect. Plan features, pricing and billing intervals are shown at sign-up and in your Vendor dashboard.

2. Billing

  • Subscriptions are billed in advance on a recurring monthly or annual basis depending on the plan you choose.
  • Payment is taken automatically from the payment method on file via Stripe.
  • All prices are in GBP and exclusive of VAT unless stated otherwise.
  • Subscription fees are separate from Stripe processing fees on each sale. Stripe fees are charged directly to the Vendor's connected Stripe account.

3. Automatic renewal

Subscriptions renew automatically at the end of each billing cycle until cancelled. We may notify you before renewal but are not obliged to do so for ongoing cycles.

4. Failed payments

If a subscription payment fails, Stripe will retry the payment. If payment continues to fail, your storefront may be hidden from the marketplace and your dashboard access may be restricted until the account is brought up to date.

5. Upgrades and downgrades

You can change plan from your Vendor dashboard. Upgrades take effect immediately and are pro-rated. Downgrades take effect at the start of the next billing cycle.

6. Cancellation

  • You can cancel your subscription at any time from your Vendor dashboard.
  • Cancellation stops future renewals. Your storefront remains active until the end of the current paid period.
  • You remain responsible for fulfilling any orders accepted before cancellation.

7. Refunds

Subscription fees are non-refundable except where required by law. Because the service is delivered continuously throughout the billing cycle, no partial refunds are issued for unused time after cancellation. If you believe you have been charged in error, please contact us within 14 days.

8. Suspension and termination by us

We may suspend or terminate a subscription where a Vendor breaches the Terms of Sale, fails to maintain a working Stripe Connect account, receives repeated unresolved customer complaints, or engages in fraudulent or unlawful activity. In serious cases termination may be immediate.

9. Changes to plans and pricing

We may change subscription pricing or plan features. Where pricing changes affect existing subscriptions, we will give at least 30 days' notice by email before the change applies at the next renewal.

10. Data on cancellation

After cancellation we retain Vendor and order records for the period required by accounting, tax and regulatory obligations. See our GDPR Policy for more detail.

11. Contact

Billing questions: billing@local-plate-map.lovable.app.